CustomersHow do I cancel or change a booking?From My PopUsIn → Bookings, within the business's cancellation window.
CustomersWhat is My PopUsIn and does it cost anything?One free account for every business you use on PopUsIn.
BusinessesHow do I set up my business?Create your company; your listing, website and Academy page are created with it.
BusinessesHow do plans, premium additions and billing work?Core £39, Growth £79, Professional £149; premium additions on top; manage in Hub → Billing.
BusinessesComplete your salon business profileSet the business identity customers and staff will see.
BusinessesMake services ready for online bookingEvery online service needs a usable duration and an explicit customer price state.
BusinessesSet cancellation and no-show rulesPublish the exact policy customers must accept before booking.
BusinessesPrepare forms and consentLink the right consultation, consent or patch-test form to each service.
BusinessesPublish a truthful Marketplace listingCheck the business identity, address and services before publishing.
BusinessesPublish the business websitePreview the real primary site and publish only when it is genuinely live.
BusinessesMigrate salon data safelyExport first, dry-run the CSV import and resolve duplicates before committing.
CustomersHow Marketplace reviews workPublic review signals come only from eligible PopUsIn bookings or course purchases.
BusinessesWhat does the Marketplace cost?Your Marketplace landing page is included with every software plan.
LearnersWhere is my certificate and how can someone verify it?My PopUsIn → Certificates; every certificate has a public verification number.
Training providersHow do I sell my own courses?Training Academy £24.99/month or Pro £39.99/month; current direct Training platform fee is 5%.
Training providersTraining Academy quick startSet up your provider profile, build a course, assess learners and publish safely.
Training providersHow do I build and publish a course?Create the course, build its lessons and assessment, preview it and then publish.
Training providersHow do practical assessments and resubmissions work?Review the learner's evidence, give clear feedback and approve only when the configured requirements are met.
Training providersHow do Training Academy certificates work?Certificates follow genuine completion and can be publicly verified.
LearnersHow do I continue a course I already started?Open My Learning and continue from your current course progress.
Training providersHow do payments and Academy publishing work?Payment setup, provider publication and course publication are separate setup steps.
Training providersHow do cohorts, live sessions and staff assignments work?Use scheduled delivery only when a real cohort/session is configured.
Training providersHow do certificate expiry and renewal work?Renewal preserves certificate history and starts a fresh recertification enrolment.
Training providersHow do Training automations work?Training rules feed the shared PopUsIn communications outbox and do not send until enabled.
Training providersCan I import or export Training data?Export your course catalogue or validate and import course catalogue changes safely.
Training providersWhich LMS standards and integrations does Training support?PopUsIn states interoperability honestly and does not label unsupported standards as compatible.
Training providersTraining troubleshooting and release guidanceUse real error states, retry safely and distinguish prepared from live.
LearnersWhat happens after I submit an assessment?Knowledge checks and trainer-reviewed practical evidence can have different completion states.
LearnersHow do I buy Builder Gel?Check the entry requirement, price and immediate-access consent before paying.
LearnersWatching Builder Gel video and using captionsUse the private course player and accessible learning material.
LearnersBuilder Gel practical case study: what to submitThree client cases plus the separate maintenance case.
LearnersModel consent for Builder Gel evidenceGet consent before sharing assessment photos or videos.
LearnersHow Builder Gel assessment works and how long it takesA named human assessor reviews practical work.
LearnersWhat if my Builder Gel evidence needs changes?Use the assessor feedback and submit a new attempt.
LearnersYour Builder Gel certificate and verificationBuilder Gel uses a certificate of completion, not an accreditation claim.
LearnersInsurance and what the Builder Gel certificate meansCheck your own insurer before offering services.
LearnersBuilder Gel refunds and cancellationUnderstand immediate digital supply and statutory rights.
LearnersContacting Builder Gel support and making a complaintCourse help and platform/payment help have clear routes.
Training providersSet a course price and discountsUse server-authoritative course pricing and governed discount rules.
Training providersAdd lessons and private course videoBuild lessons in Academy and keep private media out of public storage.
Training providersReview a Builder Gel practical submissionOpen private evidence, score it and give useful feedback.
Training providersManage Academy certificatesIssue, verify, revoke and reissue without rewriting history.
Training providersHandle Academy refund requestsReview the order, request the refund and wait for Stripe reconciliation.
Training providersStripe payouts and connected paymentsPayment readiness and course publication are separate.
Training providersMarketplace listing and Featured coursesFeatured is a governed merchandising state, not a fake badge.
Training providersAcademy reviews policyOnly genuine purchaser/learner reviews may influence public trust.
Training providersTest mode and QA learnersUse governed QA identities and keep them out of business reporting.
Training providersWhat Academy providers may and may not claimUse evidence-based certificate, safety and insurance wording.
Training providersAcademy automations, retries and failuresAn automation is live only when its rule, queue and delivery path are enabled.
Training providersAcademy provider support and complaintsEscalate payment, learner and delivery problems with useful evidence.
